"Built-In" Action/Issues Tracking and Post-Ops Analysis Tool for Real-time Console Operations

At Marshall Space Flight Center\´s (MSFC) Payload Operations Integration Center (POIC) for the International Space Station (ISS), the Payload Communications Manager (PAYCOM) team, whose members speak directly with the ISS onboard crew with respect to NASA payload operations, has found a creative way to reformat a mandatory daily report to organize action items, standing reminders, significant events, and other comments. While the report keeps others apprised of PAYCOM\´s current activities and issues, very brief summaries of the items are put into a "roll off matrix", including start and stop dates, resolution, and possible applicability to future ops. The matrix provides accountability for all action items, gives direct insight into issues regarding payloads, control center operations, and methods, yields indirect information on PAYCOM priorities and processes, and provides a roadmap for locating extensive details if needed. This paper describes how the daily report and roll off matrix are organized, used, and inter-related to each other and the PAYCOM operations log. While the application is for a manned vehicle, the concepts could apply in a wide spectrum of operational settings.