Title :
Trust issues and user reactions to e-services and e-marketplaces: a customer survey
Author :
Linketscher, Nadja ; Child, Michael
Author_Institution :
Hewlett-Packard Co., Bristol, UK
Abstract :
Electronic marketplaces are the latest development in business-to-business electronic commerce. This paper describes research into the impact, and acceptance of fully-automated e-markets by potential users in the freight industry. The main finding of the research is that users would be nervous relinquishing total control to such systems from the outset. They would like to be able to develop a relationship with the system over time and, when trust has been established, to increase delegation and reduce their monitoring of the system
Keywords :
distributive data processing; electronic commerce; human factors; transportation; business-to-business electronic commerce; e-commerce; e-marketplaces; e-services; freight industry; technology trust issues; user reactions; Consumer electronics; Contracts; Control systems; Electrical equipment industry; Electronic commerce; Humans; Industrial relations; Laboratories; Monitoring; Supply chains;
Conference_Titel :
Database and Expert Systems Applications, 2001. Proceedings. 12th International Workshop on
Conference_Location :
Munich
Print_ISBN :
0-7695-1230-5
DOI :
10.1109/DEXA.2001.953148
