Title :
A practitioners guide for assessing collaboration systems
Author :
Hall, Tamra J. ; Buckley, Kristina B.
Abstract :
The paper provides guidelines for assessing the effectiveness of collaboration systems in an operational business environment. Specific guidelines are provided for the collection of metrics in terms of what types of data to collect, why each type of metric is important, and how and when to collect metrics. While the article focuses on assessing collaboration systems as applied to the intelligence community, the measurement concepts presented can be applied to the assessment of a wide range of systems
Keywords :
business data processing; data analysis; groupware; performance evaluation; business environment; collaboration systems assessment; collaborative enterprises; data collection; intelligence community; measurement concepts; metrics collection; operational environment; practitioner guide; Collaboration; Collaborative tools; Costs; Degradation; Focusing; Frequency; Guidelines; Production; Statistics; Usability;
Conference_Titel :
Enabling Technologies: Infrastructure for Collaborative Enterprises, 2001. WET ICE 2001. Proceedings. Tenth IEEE International Workshops on
Conference_Location :
Cambridge, MA
Print_ISBN :
0-7695-1269-0
DOI :
10.1109/ENABL.2001.953394
