An enterprise business intelligence maturity model (EBIMM): Conceptual framework

Business Intelligence (BI) market trend is hot for the past few years. According to the results from the Gartner Research 2009, Business Intelligence´s market is ranked top of ranking in Business and Technology Priorities in 2009. CMM can be applied into various disciplines such as software field, engineering field or IT field. However, there is limited research of CMM that applied in Enterprise Business Intelligence (EBI) domain. This is because BI market is a quite new area. Based on the literature in BI and CMM, a multi-dimensional set of critical factors for characterizing the levels of EBI maturity has been proposed. Specifically, there are three key dimensions of capability influencing the EBI effort: data warehousing, information quality and knowledge process. From a practical standpoint, the proposed model provides useful basis to firms aspiring to elevate their business intelligence endeavour to higher levels of maturity. The research also serves as a foundation for initiating other relevant studies and for assessing EBI maturity.