Title :
Building quality and usability into products and processes
Author :
Robinson, William ; Ramsey, Rick
Author_Institution :
SunSoft, Colorado Springs, CO, USA
Abstract :
Quality is an important concern, but official quality programs frequently seem directed very much towards manufacturing. The paper presents a quality model for a publications department based on criteria appropriate to technical publications
Keywords :
quality control; built-in quality; built-in usability; process quality; process usability; product quality; product usability; publications department; quality model; technical publications; Testing; Usability;
Conference_Titel :
Professional Communication Conference, 1995. IPCC '95 Proceedings. Smooth sailing to the Future., IEEE International
Conference_Location :
Savannah, GA
Print_ISBN :
0-7803-2957-0
DOI :
10.1109/IPCC.1995.554834
