Title :
A fuzzy TOPSIS approach for assessment of logistics service quality
Author :
GUO, Zixue ; Zhang, Qiang
Author_Institution :
Sch. of Manage., Hebei Univ., Baoding
Abstract :
It is significant to appraise service quality of logistics enterprises.This paper analyzed the factors for service quality of logistics enterprises and constructed an index system for evaluating logistics service quality based on some related literature, then given the method of determining the evaluation indexes weights using triangle fuzzy number, and put forth a comprehensive evaluation model based on fuzzy TOPSIS. Finally, a numerical example shows that the method is effective and feasible.
Keywords :
fuzzy set theory; logistics; service industries; fuzzy TOPSIS approach; logistics enterprises; logistics service quality; triangle fuzzy number; Appraisal; Costs; Delay; Fuzzy systems; Logistics; Paper technology; Quality assessment; Quality management; Sustainable development; Technology management; assessment; fuzzy TOPSIS; logistics enterprise; service quality;
Conference_Titel :
Service Operations and Logistics, and Informatics, 2008. IEEE/SOLI 2008. IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-2012-4
Electronic_ISBN :
978-1-4244-2013-1
DOI :
10.1109/SOLI.2008.4686350
