A knowledge-based autonomous service management system in emergency situations

Important network services, like IP phone and e-mail, was abruptly discontinued when the 2011 earthquake hit the Pacific coast of Tohoku. An expert network administrator is not always stationed as disasters happen. In that case, it is desirable that a novice administrator is capable of taking part in network recovery operations as well. In this paper, a knowledge-based autonomous support management system in emergency situations, is presented. We use the Active Information Resource based Network Management System (AIR-NMS) to relieve the human administrator from parts of her management tasks and presents an interface that remotely can control this management system. The effectiveness of the system is backed up by a prototype system in experiments.