NETHELP user friendly interface

Author

Derbort, Herman J. ; Cobb, John W. ; Denton, Ricky W.

Author_Institution

Federal Express Corp., Memphis, TN, USA

fYear

1991

fDate

7-10 Apr 1991

Firstpage

746

Abstract

The authors describe the interface for the NETHELP system, an advisory expert system used as an aid in diagnosing end user problems in the network control center at Federal Express. Extra effort has been expended in developing a user-friendly interface for the NETHELP diagnostic expert system so that acceptance will be enhanced. The features of this interface go beyond just support for the expert system and include a major hypertext display function. Special care has been taken to ensure that the expert system and all other functions performed are done so in a nonmodal fashion, so that while running NETHELP the analyst has access to all menu choices and, more specifically to other Macintosh applications

Keywords

Apple computers; DP management; expert systems; hypermedia; interactive systems; user interfaces; Macintosh applications; NETHELP system; advisory expert system; end user problems; hypertext display function; menu choices; network control center; user friendly interface; user-friendly interface; Buildings; Control systems; Diagnostic expert systems; Displays; Employment; Expert systems; Graphics; Hardware; Packaging; User interfaces;

fLanguage

English

Publisher

ieee

Conference_Titel

Southeastcon '91., IEEE Proceedings of

Conference_Location

Williamsburg, VA

Print_ISBN

0-7803-0033-5

Type

conf

DOI

10.1109/SECON.1991.147857

Filename

147857