Title :
NETHELP user friendly interface
Author :
Derbort, Herman J. ; Cobb, John W. ; Denton, Ricky W.
Author_Institution :
Federal Express Corp., Memphis, TN, USA
Abstract :
The authors describe the interface for the NETHELP system, an advisory expert system used as an aid in diagnosing end user problems in the network control center at Federal Express. Extra effort has been expended in developing a user-friendly interface for the NETHELP diagnostic expert system so that acceptance will be enhanced. The features of this interface go beyond just support for the expert system and include a major hypertext display function. Special care has been taken to ensure that the expert system and all other functions performed are done so in a nonmodal fashion, so that while running NETHELP the analyst has access to all menu choices and, more specifically to other Macintosh applications
Keywords :
Apple computers; DP management; expert systems; hypermedia; interactive systems; user interfaces; Macintosh applications; NETHELP system; advisory expert system; end user problems; hypertext display function; menu choices; network control center; user friendly interface; user-friendly interface; Buildings; Control systems; Diagnostic expert systems; Displays; Employment; Expert systems; Graphics; Hardware; Packaging; User interfaces;
Conference_Titel :
Southeastcon '91., IEEE Proceedings of
Conference_Location :
Williamsburg, VA
Print_ISBN :
0-7803-0033-5
DOI :
10.1109/SECON.1991.147857
