Reliability of Qualitative Data Using Text Analysis - A Queensland Health Case Study

This paper reports how reliability can be assured in qualitative data using text analytics principles. The paper demonstrates this using a cohort analytics process that used text mining on data collected from 64 interviews conducted in Queensland Health wards. While the focus of the interviews was on implementing a technology, the text analysis was conducted to assure that the themes were exactly the focus of the exploration. Further, the analytics helped to represent a visual view of the data, to imply the reliability of themes. We conducted the analytics to provide additional reliability than standard saturation normally employed in qualitative data analysis.