Professional training and enhancement of Human Resources in the context of organizational change

"Into an entrepreneurial society individuals must cope with an extraordinary challenge and this should be considered an opportunity: the necessity of continuous training and retraining." (Peter Drucker) The present challenge faced by the public utilities organizations is that of market opening (in our case, the energy market), with the competition effect and its possible negative consequences: clients\´ loss, decrease of revenues, costs regulation, reorganization and downsizing.