DocumentCode
3566494
Title
Logistics service process re-engineering for mass customization
Author
Zhao, Qilan ; Ding, Huiping ; Hongzhi Liu
Author_Institution
Sch. of Econ. & Manage., Beijing Jiao Tong Univ., China
Volume
1
fYear
2005
Firstpage
369
Abstract
On the basis of analyzing the characteristics of mass customization, this paper discusses the challenges of logistics service for MC, and put forward the principles of logistics service process re-engineering for MC. Then, the method is presented that identifies the importance of logistics service process re-engineering and together with structured the model of logistics service process re-engineering. This paper also analyzes technologies to support the logistics service process re-engineering for MC based on the integrated platform of application technology through the supply chain.
Keywords
business process re-engineering; customer services; logistics data processing; product customisation; supply chains; customer services; logistics service process re-engineering; mass customization; supply chain; Business process re-engineering; Companies; Costs; Delay; Logistics; Mass customization; Productivity; Supply chains; Symbiosis; Technology management;
fLanguage
English
Publisher
ieee
Conference_Titel
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN
0-7803-8971-9
Type
conf
DOI
10.1109/ICSSSM.2005.1499497
Filename
1499497
Link To Document