Title :
Multimodal output for a conversational telephony system
Author :
Mast, M. ; Günther, C. ; Kunzmann, S. ; Ross, Tyler N.
Author_Institution :
European Speech Res., IBM Germany, Heidelberg, Germany
Abstract :
The IBM hotel information system was designed to make information, stored on Internet or enterprise backend servers, available in a natural dialog over the telephone. The system combines robust speech recognition with natural language and dialog components to allow the user to request the information in a human-human-like dialog. A summary of the information provided in the conversation like the address and phone number of a hotel is sent additionally to the user´s mobile phone as an SMS message. The system design combines spoken and textual output
Keywords :
Internet; hotel industry; information systems; natural language interfaces; speech recognition; telephony; IBM hotel information system; Internet; conversational telephony system; enterprise backend servers; mobile phone; multimodal output; natural dialog; natural language; speech recognition; spoken output; textual output; Computer architecture; Databases; Information systems; Mobile communication; Mobile handsets; Natural languages; Robustness; Speech recognition; Telephony; Training data;
Conference_Titel :
Multimedia and Expo, 2000. ICME 2000. 2000 IEEE International Conference on
Conference_Location :
New York, NY
Print_ISBN :
0-7803-6536-4
DOI :
10.1109/ICME.2000.869599
