Multimodal output for a conversational telephony system

Author

Mast, M. ; Günther, C. ; Kunzmann, S. ; Ross, Tyler N.

Author_Institution

European Speech Res., IBM Germany, Heidelberg, Germany

Volume

1

fYear

2000

fDate

2000

Firstpage

293

Abstract

The IBM hotel information system was designed to make information, stored on Internet or enterprise backend servers, available in a natural dialog over the telephone. The system combines robust speech recognition with natural language and dialog components to allow the user to request the information in a human-human-like dialog. A summary of the information provided in the conversation like the address and phone number of a hotel is sent additionally to the user´s mobile phone as an SMS message. The system design combines spoken and textual output

Keywords

Internet; hotel industry; information systems; natural language interfaces; speech recognition; telephony; IBM hotel information system; Internet; conversational telephony system; enterprise backend servers; mobile phone; multimodal output; natural dialog; natural language; speech recognition; spoken output; textual output; Computer architecture; Databases; Information systems; Mobile communication; Mobile handsets; Natural languages; Robustness; Speech recognition; Telephony; Training data;

fLanguage

English

Publisher

ieee

Conference_Titel

Multimedia and Expo, 2000. ICME 2000. 2000 IEEE International Conference on

Conference_Location

New York, NY

Print_ISBN

0-7803-6536-4

Type

conf

DOI

10.1109/ICME.2000.869599

Filename

869599