Evaluation of Truck Highway Service Quality Based on User Satisfaction Degree

According to the basic theory of the service quality and the characteristics of highway traffic construction, this paper pointed out the conception of trunk highway service quality. Based on the theory of user satisfaction degree, the attributes were selected aim to establish comprehensive evaluation system of trunk highway service quality. At last, an example was analyzed to verify the reasonableness of the evaluation system. The results indicate that this workable approach provides a lot of useful information for trunk highway departments to understand travelers´ demand and modify service quality.