A new conceptual design approach for context-aware product service system

Smartphone with the ever increasing capacity and processing power provides a natural and ubiquitous platform for personalized intelligent services. Conceptual design plays an extremely crucial role in the process of smartphone service system development. Due to the spatial and temporal components of smartphone service usage, exiting approaches cannot support the conceptual design process of smartphone service system. A uniform conceptual design framework is proposed based on Axiom Design approach, which consists of customer domain, function domain and concept domain. UML based task model, B&P function model, modified service blueprint are introduced respectively in each domain to support the design process. To cope with time variance and location sensitivity of customer requirements, a new analyze method is proposed in three-dimensional space. The effectiveness of the proposed approach is demonstrated using a case study of business district.