Towards an effective e-government framework: Tasks and instruments for design and evaluation of public sector websites

E-government initiatives utilizes Information and Communication Technology to improve public services and information access to citizens and users. This paper presents a description for the role of web sites in the context of the e-government perspective. Within this context, the core tasks of a web site of a public entity are proposed along with guidelines for implementation. Based on the core tasks proposed in this research, guidelines and tools are described to guide assessing public sector websites. Five websites are evaluated according to this paper proposal and comparison results are presented.