Abstract :
Just 10 years ago, technical communication and training were very distinct professions. In fact, they have historically been physically situated in different locations and organized under different departments. However, these professions share many of the same goals, techniques, and supporting literature. Moreover, as departments have been downsized and information delivery has moved to onliine methods, the two professions have started to merge. In this Idea Market session, we will discuss how writers are (or are not) becoming trainers and also whether they should merge in the future. Despite the disadvantages to the approach of combing documentation and training, the author believes the overall results were more positive than negative. The benefits to the company, to our customers, and to ourselves were obvious as we all grew professionally in significant leaps and bounds. Our deliverables reflected this professional maturity and re-directed focus on the users. Writers and trainers are not enemies, although they often have acted as though the:y were historically. If they would only take the time to look at their goals and their techmques, they might realize that they have more in common than they thought. It may not be necessary for writers to become trainers and vice versa; however, it is necessary that they begin working together.
