Deploying efficient business processes the way for small telecom operators to survive

Complex and dynamic environment of telecom operators and their efforts to strive for in the fierce competition foster small operators to change their business strategy and to enhance their processes to be more efficient then their competitors. The paper proposes deployment of e-TOM processes as guidelines for planning reengineering of business processes. The new e-TOM provides more details on fulfillments, assurance and billing processes used as basic processes for many operators and service providers. The concept of customer relationship management (CRM), as strategic issues, facilitates introduction of new business process supporting operator´s holistic approach to manage relationships with customers. Support of suitable data warehouse with the use of online analytical processing - OLAP and data mining techniques is required and discussed in this paper.