DocumentCode
3584571
Title
Estimating the value of reliability for residential customers
Author
Tiedemann, Kenneth H.
Author_Institution
BC Hydro, Vancouver, BC, Canada
fYear
2004
Firstpage
747
Lastpage
751
Abstract
In recent years, increasing attention has been paid to customer costs of power outages. This paper estimates residential costs of outages using both the direct cost method and the contingent valuation method. Three cost perspectives are used: cost per outage incident; cost per hour; and cost per kW.h lost. Regression modeling is used to explain outage costs as a function of outage length, time of day and season.
Keywords
costing; customer services; power system reliability; regression analysis; contingent valuation method; direct cost method; power outages; regression modeling; residential cost estimation; residential customer reliability; Cost accounting; Cost function; Customer satisfaction; Customer service; Databases; Electricity supply industry; Information analysis; Telephony;
fLanguage
English
Publisher
ieee
Conference_Titel
Probabilistic Methods Applied to Power Systems, 2004 International Conference on
Print_ISBN
0-9761319-1-9
Type
conf
Filename
1378780
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