Title :
Crowdsourcing towards User Experience evaluation: An intelligent user experience questionnaire (IUEQ)
Author :
Nadeera Meedin, G.S. ; Perera, Indika
Author_Institution :
Dept. of Electr. & Comput. Eng., Open Univ., Sri Lanka
Abstract :
Smartphones have become one of the leading devices with advanced computing capability. User Experience (UX) design involves in improving customer satisfaction in any product including smart phones. This research aims to promote collaboration among Android smartphone users, who held the highest percentage of market share among the existing popular mobile operating system by the year 2013[1] allowing them to cooperate within the complex, resource expensive and iterative UX design process using a crowdsourcing approach. The paper discusses the encountered challenges with the existing collaborative platforms of achieving collaboration and the techniques which have been taken to overcome those challenges. Further this research discusses on how crowdsourcing can be used in User Interface (UI) design evaluation based on the UX User Centered Design (UCD) matrices; an intelligent system of generating UX questionnaire is presented.
Keywords :
Android (operating system); customer satisfaction; groupware; mobile computing; outsourcing; smart phones; user centred design; Android smartphone users; IUEQ; UI design evaluation; UX UCD matrices; UX design; UX questionnaire generation; UX user centered design matrices; collaborative platforms; computing capability; crowdsourcing; customer satisfaction; intelligent system; intelligent user experience questionnaire; mobile operating system; smart phones; smartphones; user experience design; user experience evaluation; user interface design evaluation; Crowdsourcing; Human Computer Interaction; User Centered Design; User Experience; User Experience Questionnaire;
Conference_Titel :
Advances in ICT for Emerging Regions (ICTer), 2014 International Conference on
Print_ISBN :
978-1-4799-7731-4
DOI :
10.1109/ICTER.2014.7083881
