DocumentCode
3592099
Title
Medical Complaints: A Solution based on Internet
Author
Philip, N. ; Wang, X.H. ; Istepanian, R.S.H. ; Geake, T. ; Huang, Wayne
Author_Institution
Mobile Information and Network Technologies Research Centre, School of Computing, Information Systems and Mathematics, Kingston University, Penrhyn Road, Kingston upon Thames, London KT2 6EE, UK. Email: n.philip@kingston.ac.uk
fYear
2006
Firstpage
1
Lastpage
5
Abstract
this paper presents an Internet based solution, MeDispute, to the medical complaints in NHS UK. MeDispute is a system which allows the patients to express their views, comments, and complaints electronically. It´s a sub-system of EU supported project known as eDispute, which aims to establish a rapid and effective arbitration procedure to Small and Medium-Sized Enterprises (SMEs) engaged in international trade. MeDispute is targeting the complaints at local resolution because the vast majority (around 98%) of complaints do not progress beyond this stage. The intelligent management system in MeDispute will keep the users informed with the progress of the process and help the healthcare provider to solve the complaint efficiently and effectively.
Keywords
Medical Complaints; complaints in NHS; local resolution; online resolution;
fLanguage
English
Publisher
iet
Conference_Titel
Advances in Medical, Signal and Information Processing, 2006. MEDSIP 2006. IET 3rd International Conference On
Print_ISBN
978-0-86341-658-3
Type
conf
Filename
4225247
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