Title :
The Fuzzy Evaluation of Reader Satisfaction
Author_Institution :
Libr., Hebei Univ. of Eng., Handan, China
Abstract :
The demand and the satisfaction of the reader are a service and creative system that is circuitous. So this paper attempts to construct a synthetic evaluation model of reader satisfaction in virtue of the relevant theory of the management psychology and the fuzzy math, and we have made a practical research and analysis on one university library with this model.
Keywords :
academic libraries; behavioural sciences computing; fuzzy set theory; psychology; creative system; fuzzy evaluation; fuzzy math; management psychology; reader satisfaction; relevant theory; service system; university library; Circuits; Failure analysis; Fuzzy systems; Information resources; Knowledge acquisition; Knowledge engineering; Libraries; Psychology; Quality management; Reflection; Evaluation model; Evaluation system; Fuzzy evaluation; Reader satisfaction;
Conference_Titel :
Knowledge Acquisition and Modeling, 2009. KAM '09. Second International Symposium on
Print_ISBN :
978-0-7695-3888-4
DOI :
10.1109/KAM.2009.283
