SLA Monitoring and Management Framework for Telecommunication Services

This paper presents SLA monitoring and management framework for telecommunication services. The basic requirements of this class of systems are specified and verified in context of existing SLA standards and tools. The proposed system architecture is very general and may interoperate with the existing performance monitoring systems and management tools. The key design effort is focused on the general mapping between observed activities of the underlying telecommunication infrastructure elements and corresponding SLA instance object state construction. The proposed framework application is illustrated by the simple case study.