• DocumentCode
    3634350
  • Title

    Prediction of traffic in the contact centers

  • Author

    Tibor Mišuth;Erik Chromý;Matej Kavacký

  • Author_Institution
    Department of Telecommunications, Faculty of Electrical Engineering and Information Technology, Slovak University of Technology, Ilkovicova 3, 812 19 Bratislava, Slovakia
  • fYear
    2009
  • Abstract
    Our paper deals with description of the Contact center parts by mathematical models and prediction of traffic in the Contact centers. This knowledge is useful issue during design of the Contact center. The model of the Contact center is one of the options how we can estimate the traffic and important parameters of Contact center. In our work we deal with the description of the Contact center components by use of Erlang formulas and Markov models.
  • Keywords
    "Fiber reinforced plastics","Virtual reality","Tin"
  • Publisher
    ieee
  • Conference_Titel
    Electrical and Electronics Engineering, 2009. ELECO 2009. International Conference on
  • Print_ISBN
    978-1-4244-5106-7
  • Type

    conf

  • DOI
    10.1109/ELECO.2009.5355286
  • Filename
    5355286
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=3634350