Title :
Prediction of traffic in the contact centers
Author :
Tibor Mišuth;Erik Chromý;Matej Kavacký
Author_Institution :
Department of Telecommunications, Faculty of Electrical Engineering and Information Technology, Slovak University of Technology, Ilkovicova 3, 812 19 Bratislava, Slovakia
Abstract :
Our paper deals with description of the Contact center parts by mathematical models and prediction of traffic in the Contact centers. This knowledge is useful issue during design of the Contact center. The model of the Contact center is one of the options how we can estimate the traffic and important parameters of Contact center. In our work we deal with the description of the Contact center components by use of Erlang formulas and Markov models.
Keywords :
"Fiber reinforced plastics","Virtual reality","Tin"
Conference_Titel :
Electrical and Electronics Engineering, 2009. ELECO 2009. International Conference on
Print_ISBN :
978-1-4244-5106-7
DOI :
10.1109/ELECO.2009.5355286
