CRM as integration environment of the process organization

In the paper attempts to identify the systemic aspects of the use of CRM tools for the integration of distributed processes organization. The overriding criterion for the applicability of CRM is to increase the efficiency of management the virtual organization. Presents the requirements and restrictions for the virtualization of access to technical resources, technology and information in the so-called. "Cloud" as a way to reduce costly IT investments especially in the SME-class organizations.