Towards improving the subjective quality evaluation of human computer interfaces using a questionnaire tool

The quality evaluation topic of human computer interfaces is increasingly attracting researchers´ attention in the information system community. The quality subjective assessment of the interactive systems interfaces using the advanced technology is an important issue which merits attention from researchers. In order to increase the overall satisfaction of users, questionnaire tool is used as one of the main techniques dedicated to aid evaluators to measure users´ perceived qualities. The purpose of this paper is to enhance the quality subjective assessment by defining a conceptual specification for a new automatic questionnaire generating tool able to collect, analyze and criticize the users´ views. The developed questionnaire tool will be used in the context of evaluation of traffic supervision system in Valenciennes (France). The main contribution is to propose a web generation questionnaire environment to provide a subjective evaluation for the interactive systems interfaces. It includes the proposed questionnaire model and describes the applied subjective evaluation process based on ISO 14598 norms.