Factors affecting the intention to use e-Government services

Nowadays, more and more people are using Information and Communication Technologies (ICTs) in order to accommodate their daily needs. E-Government (e-Gov) adopts these technologies in an effort to provide prompt and secure services to citizens. However, the intention to use e-Government services has not yet been fully examined by the international literature. The present research attempts to bridge this gap, by examining the factors affecting citizens´ intention to use e-Government services. In that direction, a conceptual framework (research model), based on an extensive review of the relevant literature, has been developed. The proposed conceptual framework has been empirically tested using a newly-developed structured questionnaire. Data were collected from a sample of 547 Greek citizens. The reliability and the validity of the questionnaire have been thoroughly examined, while the Structural Equation Modeling (SEM) technique has been used to analyze the data. Results indicate that perceived usefulness is the most important determinant of the intention to use e-Government services. Other important factors are perceived trust, internet experience, peer influence, computer self-efficacy and perceived risk.