Operational excellence driven by process maturity reviews: A case study of the ABB corporation

World-class operations need to be efficient and cost effective. Maturity models are examined in this research as a tool for operational development in manufacturing companies. Several leading frameworks are analysed. These models provide baseline to develop companies operations and ultimately the creation of competitive advantage over competitors. The use of maturity models allows organizations to assess organizational methods and processes according to management best practices and against a clear set of external benchmarks. An industry example is presented from the ABB Corporation to showcase the usage of process maturity reviews in an industry context. To succeed in global competition, the ABB Corporation has strongly emphasized a culture of continuous improvement. Case company uses maturity models as a start of the continuous improvement loop, with aim to achieve world-class operations.