Key performance indicators for operational quality in the oil and gas industry a case study approach

The aim of this study is to identify the key performance indicators (KPIs) used to monitor and measure operational quality performance in the oil and gas industry. To investigate this, a face-to-face interview was administered to nine subject matter experts in oil and gas industry from different oil and gas companies in Malaysia, together with a study of two case companies -a service provider and an operator. The results indicate that key performance indicators for oilfield service companies (the service provider)are mostly operational in nature whereas that of the operator is strategic. This result can serve as a guide for businesses trying to adopt KPI in the oil and gas industry.