Ground crew rostering for the airport check-in counter

The construction of ground crew rosters for the airport check-in counters that satisfies all rostering constraints is a complex problem. The rostering problem involves the decision of check-in counters to be opened and shift allocation of crew member over a roster interval. The rostering problem in this paper is described based on the summary of the demand characteristics and a linear programming model is built over a specific time window. The proposed model was verified by a case study where the results illustrated better performance in terms of less open counters and decreased shift labor hours.