Supply Chain Management Information Systems and Organisational Performance in economic turbulent environments

Supply Chain Information Systems (SCIS) and their impact on organisational performance has been studied by a number of studies. This research seeks to extend this body of knowledge by adopting a fresh lens to explore empirically the relationship between organisational performance and SCIS in circumstances of economic downturn and financial turbulence. The statistical relationship between Supply Chain Information Systems (SCIS) “Effectiveness” and “Organisational Performance” is tested and measured by financial and non-financial variables. So, even though complexities associated with measuring SCIS efficiency and Organisational Performance continue to dominate research discussions, these are somewhat limited to just explaining the phenomenon without addressing the misalignment of the information provided by SCIS, business expectations and Organisational Performance. In consequence, this paper reports findings from a large survey of 168 SCIS managers in Greek SMEs where, even during economic downturn, a strong correlation between SCIS and non-financial Organisational Performance is evidenced. In considering the findings, this study proposes guidance to enhance SCIS Effectiveness and Organisational Performance.