Evaluation of the reliability performance of an inter-campus bus system

Performance evaluation is important especially in the field of operations management in order to suggest or to find ways to improve existing systems. This research study is part of a large qualitative and quantitive mini-dissertation study and seeks to unpack the reliability performance indicators for an intercampus bus system. Travel time and service reliability measure the performance of any passenger transport system. These look at the time spent on waiting, time spent in transit, panctuality and adherence to the time schedule. This study results are drawn from 121 questionnaires which were successfully completed. Recommendations on the use of Six Sigma and involving other divisions in the operation of the University of Johannesburg Intercampus bus shuttle service in order to improve performance are presented in this study.