Fake and Spam Messages: Detecting Misinformation During Natural Disasters on Social Media

During natural disasters or crises, users on social media tend to easily believe contents of postings related to the events, and retweet the postings with hoping them to be reached to many other users. Unfortunately, there are malicious users who understand the tendency and post misinformation such as spam and fake messages with expecting wider propagation. To resolve the problem, in this paper we conduct a case study of 2013 Moore Tornado and Hurricane Sandy. Concretely, we (i) understand behaviors of these malicious users, (ii) analyze properties of spam, fake and legitimate messages, (iii) propose flat and hierarchical classification approaches, and (iv) detect both fake and spam messages with even distinguishing between them. Our experimental results show that our proposed approaches identify spam and fake messages with 96.43% accuracy and 0.961 F-measure.