Evaluating user satisfaction on synchronous e-learning in IT training

The introduction of a new learning method called synchronous e-learning in providing learning and training has become popular in today´s e-learning environment. However, the effectiveness and learner satisfaction towards its use are still obscure. This study is conducted using the qualitative method to identify the learner satisfaction on the synchronous e-learning style and also to identify what are the issues and challenges that can be improved towards the implementation of successful synchronous e-learning. A model called E-Learner Satisfaction (ELS) model is introduced to design a tool for data collection and analysis. This study has identified the student´s satisfaction level towards the usage of synchronous e-learning and also identified several issues that is linked to the weaknesses of the system and the challenges faced by students.