WebQ: A virtual queue for improving user experience during web server overload

This paper describes a system for improving user experience when accessing overloaded web servers. While several techniques exist today to build high-capacity web servers, little attention is paid to the fact that servers often crash when faced with transient overload, causing user experience to degrade sharply when incoming load exceeds capacity. Existing overload control mechanisms focus on some form of admission control to protect the web server from overload. However, all such techniques result in user requests failing, either due to timing out or receiving a "service unavailable" message. More importantly, there is no feedback to the frustrated user about when to retry again, leading to adhoc retries. This paper describes WebQ, a system consisting of two web proxies, that together simulate a virtual queue of web requests, and shape incoming load to match server capacity. Users accessing a server protected by WebQ receive a HTTP redirect response specifying a wait time in the virtual queue, and are automatically redirected to the web server upon expiration of the wait time. The wait times are calculated using an estimate of the server´s capacity that is computed by WebQ. Users in the virtual queue are provided with a secure cryptographic token, which is checked to guarantee that the user has waited his prescribed time in the queue. We evaluate the ideas of WebQ using a real prototype implementation. Our experiments show that, with WebQ in place, users experience zero server failures and significantly better response times from a web server, even when the peak load is several times the provisioned capacity.