E-gov adoption model of the military organization in Indonesia

Not only being implemented in the government ministries and agencies, e-gov is also implemented in the military sector in terms of service delivery to the public. Many researchers have studied and proposed models of e-gov adoption in order to predict or explain user behavior, or to formulate a strategy based on Technology Acceptance Model (TAM). Small research number has been established to analyze factors influencing e-gov adoption in military organization. Thus, this work inspects the applicability of the TAM with many constructs under technology-organization-environment framework that predict a suitable model to the Indonesian military in the context of e-gov adoption. The Dematel method was used to figure out the factors that affect the acceptance of e-gov by military personnel using a survey sample of 42 ICT administrators of TNI (Ministry of Defense, Army, Navy, and Air Forces). Moreover, Structural Equation Modelling was used to analyze data of 400 TNI personnel to validate dominant factors resulted from the Dematel. The findings indicate that competitive pressure, self-efficacy of computer, ease of use, e-readiness, usefulness, service quality, attitude, and behavioral intention were valid constructs of e-gov adoption in Indonesian military organization. The study recommends a further research of e-gov adoption strategy that focuses on the implementation of those factors on the level of organizational units within the military.