Title :
Management indicators model to evaluate performance of IT organizations
Author_Institution :
Liveware IS S.A., Buenos Aires
Abstract :
Much has been told about the merits of measurements in IT, but incorporating them is a complex and difficult task. This work is an attempt to outline a method to define IT management indicators models based on measurements, by means of three well known techniques: balanced scorecard; goal, question, metrics (GQM); and practical software and system measurement (PSM). Each of the techniques is described, together with the author´s method integrating all three of them
Keywords :
DP industry; DP management; information technology; IT organizations performance evaluation; balanced scorecard method; goal, question, metrics method; information technology; management indicators model; measurements; practical software and system measurement method; Area measurement; Costs; Decision making; Information analysis; Information technology; Investments; Quality management; Software measurement; Software systems; Strategic planning;
Conference_Titel :
Management of Engineering and Technology, 2001. PICMET '01. Portland International Conference on
Conference_Location :
Portland, OR
Print_ISBN :
1-890843-06-7
DOI :
10.1109/PICMET.2001.951722
