The role of small and medium-sized enterprises in developing Egypt´s tourism industry using e-commerce

The paper demonstrates the case of King Hotel in Cairo showing how local small and medium sized hospitality businesses in Egypt can prosper from emerging information and communication technology and how it can affect its business process and its strategies development and implementation both on the short and medium terms. The case also demonstrates that in the online community, it is not just the best technology that counts, but rather the access to timely, relevant and useful information. Respectively, the paper shows how the online business in the tourism sector helps information and knowledge to be managed by the people and for the people