Collaborative Information Retrieval in R&D distributed teams

This research indicates how information retrieval activity is a social process helping to foster a network of organizational expertise. After describing knowledge management practices in a distributed research and development laboratory we identify recent introduction of Experts´ Retrieval System (ERS). A four steps model RESONER: Information Retrieval, Caring (social support), Negotiation, and Reification is suggested. This model specifies DemonD an ERS relying on transparent profile construction based on user´s activity, community´s participation and shared documents. DemonD eventually encourages the emergence of informal knowledge networks and competencies awareness in a distributed context.