Defining performance indicators for industrial and logistic cross-enterprise processes: Theoretical and empirical considerations

Some theoretical landmarks are discussed allowing to situate the performance indicators in relation to the business scope and objectives, the information systems, and the information technologies, and to guarantee completeness, effectiveness, and efficiency of defining and implementing these indicators. An enterprise architecture framework is proposed, and a declination of the approach as a roadmap is experienced with a business case, starting from an inceptive point, the concern, which ontological specification is developed and enriched. Some optimisation and governance solutions, both in the business scope and in the IS & IT scope, are briefly discussed, with reference to an enterprise generic model. Finally, the paper proposes some definitions for the major concepts related to the performance management.