Ebusiness software platforms [power industry]

The power industry is experiencing unprecedented changes as a result of deregulation, mergers and acquisitions, formation of exchanges for material, energy, and transmission, and convergence with other industries such as telecommunication. To thrive in this dynamic marketplace, today´s power company must reduce costs, speed time-to-market of new products and services, and adapt business processes to the changing environment. Additionally, the company must outperform its competitors in attracting new customers while retaining existing ones. To stay competitive, companies are moving quickly to capitalize on Internet to conduct ebusiness in real-time. Ebusiness means enabling business interactions over networks, including both internal networks and the Internet. It´s about automating all core business processes, such as customer support and outage management, across multiple systems and extending these processes to trading partners where appropriate The main goals of ebusiness are to make critical business processes faster, more effective, more dependable, and more responsive to changing conditions.