A formal model for assessing individual competence in enterprises

Competence management plays a key role in tuning organization performances, be they industrial or administrative organizations, because it recognizes the human role at the heart of systems. After considerations of competence exploitation domains, the paper provides a formal model of human competencies developed from an industrial engineering perspective for industrial enterprises but applicable to a wide range of organizations. Fundamental concepts of competence are formalized and structured in an operational model, called CRAI (competency-resource-aspect-individual). The model, compliant with modern enterprise modeling paradigms, has been designed in such a way that it can answer usual queries needed for competence management.