Responsibility of ICT in the variance of decision making

Information and communication technologies (ICT) have destroyed the hierarchical relationship of the organizations. Indeed, thanks to ICT and to the interconnections of the internal and external networks, one allowed oneself to ask all the hierarchical levels, to make decisions and responsibilities taking into account the transmitted data and information disseminated. However there are human factors of contingency which return the decisions taken by the front office, different from what they would have been if they had been taken by hierarchical executives. This paper discusses the immaterial factors of contingency which are affectivity and ambiguity. The first element affects the people who are operational, they: 1) are not formed to take professional decisions of which they cannot envisage on their level, the consequences on the organization, 2) do not have the necessary distance, to take decisions quietly, since they are in the heart of the activity. The second element is the ambiguity, it always exists in received information and only the practice of reporting makes it possible to read the intention behind transmitted information. These two key factors explain the variance of responsibility, which is at the origin of the conflicts of decision making.