Title :
Management by contract
Author :
Salle, Martine ; Bartolini, Claudio
Author_Institution :
HP Res. Labs., Palo Alto, CA, USA
Abstract :
Companies are increasingly seeking to manage their IT infrastructure in light of their business objectives. To address this need, we introduce management by contract (MbC) as a new paradigm for IT management. We propose a way of formalizing and analyzing contractual relationships in order to better inform IT-related decisions. In this paper, we present the information model that underpins MbC and describe our contract-based analysis algorithm.
Keywords :
DP management; contracts; quality of service; IT infrastructure management; MbC; SLA; contract-based analysis algorithm; contractual relationships; management by contract; service level agreements; Algorithm design and analysis; Companies; Contracts; Decision making; Environmental management; Information analysis; Investments; Laboratories; Milling machines; Monitoring;
Conference_Titel :
Network Operations and Management Symposium, 2004. NOMS 2004. IEEE/IFIP
Conference_Location :
Seoul, South Korea
Print_ISBN :
0-7803-8230-7
DOI :
10.1109/NOMS.2004.1317766
