Application of an adapted evaluation process using numerical & qualitative weighted sum techniques

In this paper, we present an adapted MCDA (multiple-criteria decision aid) evaluation process/method. In this adapted process/method, evaluation techniques that are intended for the detailed evaluation of subsections of a system are used for evaluation from a higher point of view (a broader evaluation). The techniques that are implemented in the MCDA method are NWS (numerical weighted sum) and QWS (qualitative weighted sum). The implementation of this evaluation process is focused specifically on the functionality evaluation of the field units that can be used in a field force dispatching system of large corporations. The evaluation of three field units in three different types of classes is done (PDA, cell phone and laptop) as a case study