Title :
The evaluation of the customer service quality in a supply chain based on the LOWA aggregation operator
Author :
Jiang, Yan-Ping ; Yu, Zhu-Chao ; Fan, Zhi-ping
fDate :
Sept. 11-13, 2005
Keywords :
Aggregates; Business communication; Customer satisfaction; Customer service; Engineering management; Performance evaluation; Procurement; Quality management; Supply chain management; Supply chains;
Conference_Titel :
Engineering Management Conference, 2005. Proceedings. 2005 IEEE International
Print_ISBN :
0-7803-9139-X
DOI :
10.1109/IEMC.2005.1559164
