An Agent-based Information Logistics Architecture for Process Management

Existing business process support systems focus on execution of highly structured business processes which are represented in a formal modeling notation. These systems fail, if processes are weakly structured or if process changes have to be considered during execution. Therefore, an information logistics architecture is proposed to support business processes, especially those which rely on informational inputs and produce information as an output. The architecture is based on software agent technology to flexibly monitor distributed activities. A showcase of the architecture to support a sales planning process is implemented in cooperation with an industry partner