Applying a theory of online community development as a basis for reform of home modification service information in Australia

An innovative whole of government strategy laid the foundations for both the home modification information clearinghouse project and its subsequent integration with the human-services network (HS-NET). Integration with the HS-NET has facilitated a one stop information gathering and decision action environment by enabling e-referral and e-service lookup. First, the context for the need and fit of the theoretical approach selected is overviewed. Second, the resultant Web based information delivery strategy is discussed. Last, usability data from a range of users from across government and non-government organisations provides pointers about perceived value and limitations