Title :
Utilizing Real-Time Outage Data for External and Internal Reporting
Author_Institution :
Exelon Energy Delivery, Oakbrook Terrace, IL
Abstract :
This paper describes various uses for real-time outage information by electric utilities and their customers. With today´s focus on customer satisfaction, this information is useful for both internal and external purposes.
Keywords :
power distribution reliability; power system restoration; customer satisfaction; electric utilities; external reporting; internal reporting; power distribution reliability; real-time outage data utilization; real-time outage information; Customer satisfaction; Customer service; Large-scale systems; Personnel; Power distribution; Power industry; Power system reliability; Real time systems; Statistical distributions; Storms; Power distribution reliability; Real time systems; Reliability; Statistics;
Conference_Titel :
Power Engineering Society General Meeting, 2007. IEEE
Conference_Location :
Tampa, FL
Print_ISBN :
1-4244-1296-X
Electronic_ISBN :
1932-5517
DOI :
10.1109/PES.2007.386159