Title :
The Multistage Fuzzy Evaluation of CRM Management about the Power Supply Enterprises Based on Utility Analysis and VAR
Author :
Huang, Yuansheng ; Liu, Qingchao ; Wang, Mingyan ; Qiu, Zilong
Author_Institution :
Dept. of Econ. & Manage., North China Electr. Power Univ., Baoding
Abstract :
How to select feasible promoting ways according to the electric power users is the important problem need to solving in the. the power supply enterprise CRM management. The paper uses utility function, VAR, and multistage fuzzy evaluation to analyzing the utility of users by different improving ways, then for the VAR analyzing, and the article puts forward the method of implementing the CRM control by power supply enterprises. Finally, an example is used to confirm rationality of the method.
Keywords :
customer relationship management; fuzzy set theory; power markets; electric power users; electricity market; multistage fuzzy evaluation; power supply enterprises; utility analysis; Conference management; Costs; Energy management; Fuzzy control; Fuzzy systems; Knowledge management; Power supplies; Power system management; Reactive power; Risk analysis; CRM; VAR; fuzzy evaluation; power supply enterprise; utility;
Conference_Titel :
Fuzzy Systems and Knowledge Discovery, 2008. FSKD '08. Fifth International Conference on
Conference_Location :
Shandong
Print_ISBN :
978-0-7695-3305-6
DOI :
10.1109/FSKD.2008.25
