Modeling of knowledge sharing between organization and its customers

In the age of knowledge management, the existence of a business organization depends on customers. This relation not only embodies in the market, but also in knowledge sharing and knowledge synergy. As a matter of fact, the mass information and knowledge hidden in the demand, expectation and preference of the customers is the exterior knowledge resources for the organization. We construct a knowledge sharing model to simulate the interaction process between an organization and its customers, in which knowledge is exchanged, applied and created. In the model, knowledge flow of an organization and those of its customers converge in the knowledge fields. Following the principle of spiral step-up, with the function of socialization, externalization, combination, internalization, the knowledge level of the organization and its customers will be upgraded gradually. At the same time, new knowledge will be created. In this way, economic value and competition advantage of the organization will be enhanced.